Last Updated: February 17, 2026
Company: Zilarent (“Zilarent,” “we,” “us,” “our”)
Client: The entity accepting these Terms (“Client,” “you,” “your”)
1.1. These Terms govern Client’s access to and use of Zilarent’s software platform and related services (the “Service”).
1.2. These Terms incorporate by reference: (a) our Privacy Policy; (b) any order form, proposal, subscription confirmation, or statement of work (each an “Order Form”); and (c) the separate fee addendum executed by Client (the “Fee Addendum”).
1.3. If there is a conflict, the following order controls: (1) Fee Addendum, (2) Order Form, (3) these Terms, (4) Privacy Policy (except where law requires otherwise).
“Authorized Users” means Client’s employees/contractors authorized to access the Service under Client’s account.
“Client Data” means all data and content submitted to the Service by or on behalf of Client (including Renter information, vehicle data, pricing, contracts, logs).
“Renter” means Client’s end customer renting a vehicle from Client.
“Renter Payment” means any funds paid by Renters through payment features of the Service (rental charges, deposits, fees, extensions, etc.).
“Third-Party Services” means services not provided by Zilarent (payment processors, banks, SMS/email providers, telematics, ID verification, maps, accounting, etc.).
“Fees” means subscription fees and any usage, processing, platform, or other fees described in the Fee Addendum and/or Order Form.
“Subscription Term” means the initial subscription term and any renewal term(s).
3.1. Client represents it is of legal age (if an individual) and has authority to bind the entity it represents.
3.2. Client accepts these Terms by clicking acceptance, signing, creating an account, paying invoices, or using the Service.
4.1. No free trial. Unless otherwise stated in an Order Form signed by Zilarent, access begins upon purchase and payment.
4.2. As-is / as-available. THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS.
4.3. No guarantees. ZILARENT DOES NOT GUARANTEE UPTIME, AVAILABILITY, ERROR-FREE OPERATION, OR THAT THE SERVICE WILL MEET CLIENT’S REQUIREMENTS.
4.4. Ongoing updates and changes. Client acknowledges Zilarent will continuously update, modify, and improve the Service, including features, UX, workflows, and technical requirements. Client agrees these changes may occur without prior notice unless required by law.
4.5. Beta/preview features. Any beta features are provided “as is,” may be discontinued at any time, and may have additional restrictions.
5.1. License. Subject to payment and compliance, Zilarent grants Client a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service during the Subscription Term solely for Client’s internal business operations.
5.2. Restrictions. Client will not (and will not permit others to):
6.1. Client is responsible for all activity under its account, including acts/omissions of Authorized Users.
6.2. Client will maintain accurate account information and keep credentials confidential.
6.3. Client will promptly notify Zilarent of unauthorized access or security incidents related to Client credentials.
6.4. Client is responsible for selecting competent administrators and controlling permissions within its organization.
7.1. Client is solely responsible for its rental business operations, including vehicle availability, pricing, renter screening, contracts, damage assessment, refunds, deposits, taxes, and compliance with all applicable laws.
7.2. Client is solely responsible for confirming driver eligibility (license validity, age, legal ability to rent/drive), fraud prevention, and identity verification decisions.
7.3. Client is responsible for generating and maintaining legally compliant rental agreements, disclosures, and consumer notices.
8.1. Client bears all insurance responsibility. Client is solely responsible for obtaining, maintaining, and enforcing all insurance coverage for its fleet and rental operations.
8.2. Zilarent does not provide insurance, is not an insurer or broker, and makes no representations about coverage adequacy.
8.3. Client remains solely responsible for claims handling, disputes, subrogation, deductibles, and payouts.
9.1. Client will pay Fees as set forth in the Fee Addendum and/or Order Form.
9.2. No refunds. ALL FEES ARE NON-REFUNDABLE EXCEPT WHERE REQUIRED BY LAW OR EXPRESSLY STATED IN A WRITING SIGNED BY ZILARENT.
9.3. Taxes. Fees exclude taxes; Client is responsible for all sales/use/VAT/GST and similar taxes (excluding Zilarent’s income taxes).
9.4. Auto-renewal. Unless otherwise stated in an Order Form, subscriptions automatically renew for successive renewal periods equal to the expiring Subscription Term. Client authorizes Zilarent to bill renewal Fees using the payment method on file or via invoice as applicable.
9.5. Cancellation of renewal. To prevent renewal, Client must provide written notice of non-renewal at least 30 days before the end of the then-current Subscription Term (or such other period stated in the Order Form/Fee Addendum).
9.6. Suspension for non-payment. Zilarent may suspend or restrict the Service for non-payment or suspected fraud/abuse.
10.1. Payment facilitation. If enabled, the Service may allow Renters to pay Client through payment features. Client authorizes Zilarent to facilitate these transactions via Third-Party Services (including payment processors and banking rails).
10.2. Funds flow and remittance cadence. Client acknowledges that Renter Payments may be received into a Zilarent-controlled bank account and then remitted to Client on a two (2) week schedule, less applicable Fees, chargebacks, refunds, and offsets as permitted herein and/or in the Fee Addendum.
10.3. No escrow; no fiduciary duty. Client agrees Zilarent is not acting as an escrow agent, trustee, or fiduciary with respect to Renter Payments.
10.4. Payout timing not guaranteed. Payout timing is an estimate and may be impacted by weekends/holidays, processor reviews, disputes, bank delays, compliance checks, or Third-Party Service outages.
10.5. Disputes, chargebacks, and reversals. Client is solely responsible for chargebacks, disputes, reversals, and refunds initiated by Renters or Third-Party Services. Zilarent may (a) deduct disputed amounts from future payouts; (b) debit Client’s designated payment method; and/or (c) require Client to reimburse Zilarent for amounts paid out that are later reversed.
10.6. Offsets. Zilarent may offset any amounts Client owes Zilarent (Fees, reimbursements, chargebacks, penalties, refunds, support/dev fees) against any payouts owed to Client.
10.7. Client policies. Client is responsible for its refund/cancellation/damage policies and for communicating them to Renters.
10.8. Processor terms. Use of payment features may require Client to accept Third-Party Service terms and complete onboarding. Client will provide accurate information and timely cooperate with verification requests.
10.9. No responsibility for Renter nonpayment. Zilarent does not guarantee successful authorization, capture, settlement, or collection of any Renter Payment.
11.1. Client acknowledges that pricing and fee details (including subscription amounts, transaction fees, payment processing fees, payout schedule, minimums, and any setup/dev fees) are set forth in a Fee Addendum executed separately and incorporated into these Terms.
11.2. Changes for existing Client will follow Section 19 (Changes to Terms) and/or the Fee Addendum change process.
12.1. Ownership. Client retains ownership of Client Data.
12.2. License to operate. Client grants Zilarent a worldwide, non-exclusive license to host, process, transmit, and display Client Data solely to provide, secure, and improve the Service, comply with law, prevent fraud/abuse, and enforce these Terms.
12.3. Accuracy and legality. Client is responsible for the accuracy, completeness, and legality of Client Data and for obtaining all necessary rights/consents to provide it.
13.1. Client acknowledges it will process Renter personal data using the Service. Client represents it will provide all legally required notices and obtain all legally required consents from Renters.
13.2. Client will not provide sensitive data unless necessary and lawful and will comply with applicable privacy laws.
13.3. If a regulator or enterprise customer later requires a data processing addendum, the parties may mutually agree to one; unless and until executed, these Terms control.
14.1. Zilarent will maintain commercially reasonable safeguards designed to protect Client Data.
14.2. Client is responsible for maintaining its own backups and export practices. The Service is not a guaranteed archival system.
15.1. Third-Party Services are not controlled by Zilarent. Zilarent is not responsible for Third-Party Services, including outages, data loss, pricing changes, or inaccuracies.
15.2. Client’s use of Third-Party Services is subject to their terms and privacy practices.
16.1. Each party may receive Confidential Information of the other and will protect it using at least reasonable care and use it only to perform under the Agreement.
16.2. Exceptions include information that is public, already known, independently developed, or lawfully obtained without restriction.
16.3. Disclosures required by law are permitted with notice to the other party when legally allowed.
17.1. Zilarent retains all rights in the Service, software, trademarks, and documentation.
17.2. If Client provides suggestions/feedback, Client grants Zilarent a perpetual, irrevocable, worldwide, royalty-free license to use it without obligation.
18.1. Suspension. Zilarent may suspend or restrict access immediately if we reasonably believe: (a) illegal activity; (b) security risk; (c) abuse; (d) non-payment; (e) risk related to payments/chargebacks/fraud; or (f) we must do so to comply with law or Third-Party Service requirements.
18.2. Termination by Client. Client may terminate per its Order Form/Fee Addendum; termination does not relieve Client of payment obligations incurred before termination.
18.3. Termination by Zilarent. Zilarent may terminate for material breach (including non-payment) if not cured within 15 days of notice, or immediately for severe breaches/security/illegality.
18.4. Effect of termination. Upon termination: (a) licenses end; (b) access ends; (c) outstanding Fees become immediately due; (d) payout offsets/chargeback rights survive.
18.5. Data export & deletion; retention window. Following termination or expiration, Zilarent may provide up to 30 days for Client to export Client Data (“Retention Period”). After the Retention Period, Zilarent may delete Client Data unless prohibited by law or needed for dispute/compliance.
19.1. Self-service exports. During the Retention Period, Client may export available data using self-service tools (if available).
19.2. Paid export option ($1,000). If Client requests Zilarent’s assistance with a structured export during the Retention Period, Client agrees to pay a one-time fee of $1,000 (non-refundable) before work begins.
19.3. No obligation after Retention Period. After the Retention Period, Zilarent has no obligation to provide Client Data or exports.
20.1. Zilarent may modify these Terms with 30 days’ notice (email, in-app notice, or dashboard banner).
20.2. Continued use after the effective date constitutes acceptance.
20.3. If Client does not agree, Client must stop using the Service and may terminate at the end of the then-current term unless the Order Form provides otherwise.
21.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZILARENT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
21.2. ZILARENT DOES NOT WARRANT THAT THE SERVICE WILL DETECT FRAUD, PREVENT THEFT, VERIFY IDENTITIES, OR ENSURE LEGAL COMPLIANCE.
21.3. ZILARENT DOES NOT WARRANT THE ACCURACY OF REPORTS, TAX CALCULATIONS, FEES, PRICING OUTPUTS, OR OPERATIONAL RESULTS.
22.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZILARENT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BOOKINGS, LOST DATA, BUSINESS INTERRUPTION, LOSS OF GOODWILL, OR PROCUREMENT OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.
22.2. No vehicle/physical-world liability. Zilarent has no liability for vehicle accidents, bodily injury, death, property damage, theft, vandalism, towing/impound, mechanical failure, maintenance issues, or any physical-world incident connected to Client’s fleet or rental operations.
22.3. Liability cap. Zilarent’s total cumulative liability arising out of or related to the Agreement will not exceed the Fees paid by Client to Zilarent in the three (3) months preceding the event giving rise to the claim.
22.4. Some jurisdictions do not allow certain limitations; in such cases, limitations apply to the fullest extent permitted.
23.1. Client will defend, indemnify, and hold harmless Zilarent and its owners, officers, directors, employees, contractors, and affiliates from and against any claims, damages, losses, liabilities, fines, penalties, and expenses (including reasonable attorneys’ fees) arising out of or related to:
23.2. Zilarent may assume control of defense for any matter subject to indemnity at its option, and Client will cooperate.
Client represents it will comply with all applicable laws and will not use the Service in violation of sanctions/export laws.
Unless prohibited in the Fee Addendum, Client grants Zilarent the right to list Client name/logo as a customer. Client may opt out in writing.
The parties are independent contractors. Nothing creates a partnership, employment, franchise, or fiduciary relationship.
Neither party is liable for failure or delay due to events beyond reasonable control.
Client may not assign the Agreement without Zilarent’s prior written consent. Zilarent may assign in connection with a merger, acquisition, reorganization, or sale of assets.
Notices may be provided via email to the account owner/admin email and are deemed given when sent.
These Terms are governed by Hawaii law, without regard to conflict-of-law rules.
31.1. Agreement to arbitrate. Any dispute, claim, or controversy arising out of or relating to the Service or this Agreement will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, rather than in court, except as allowed in Section 31.6 (Injunctive relief).
31.2. Location. Arbitration will take place in Honolulu, Hawaii, unless the parties agree otherwise.
31.3. Arbitrator authority. The arbitrator may award any relief that a court could award on an individual basis, but may not award relief on a class, collective, or representative basis.
31.4. Waiver of jury trial. THE PARTIES WAIVE ANY RIGHT TO A JURY TRIAL.
31.5. Class action waiver. All proceedings must be brought in the parties’ individual capacity and not as a plaintiff or class member in any purported class, collective, private attorney general, or representative proceeding.
31.6. Injunctive relief. Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction in Hawaii to protect its Confidential Information, intellectual property, or security interests, without waiving arbitration for the underlying dispute.
Severability; waiver; entire agreement; headings for convenience only; no third-party beneficiaries.